Psychosocial risk factors and the impact of working hours stress among hotel receptionists in baixo Alentejo (Portugal)
DOI:
https://doi.org/10.32358/rpd.2025.v11.757Keywords:
accommodation, psychosocial risks, work stress, working hours, tourism.Abstract
Purpose: The aim of this article is to present an analysis of the level of work-related stress among receptionists at tourist resorts in the Baixo Alentejo region who work shift and night shifts, including consideration of the possible impact of the COVID-19 pandemic as a stress factor. Methodology/Approach: The empirical research was based on a quantitative methodology, with the application of a questionnaire structured in three parts: sociodemographic characterization; Occupational Stress Questionnaire General Version (QSP-VG); issues related to the impact of the COVID-19 pandemic. A total of 30 receptionists were surveyed, with a response rate of 67% (20 respondents). Findings: The results obtained from the study led to the conclusion that the main risk factors for work-related stress include: (i) excessive and/or overloaded working hours; (ii) lack of stability in marital and/or personal life; (iii) management of clients' serious problems; (iv) lack of time to carry out professional tasks properly and to maintain good relationships with those closest to them. Research Limitation/implication: The study results present some limitations related to the sample size and also to the typology of the selected tourist enterprises. Originality/Value of paper: The results may constitute an important basis for hotel managers, helping them to implement measures to reduce stress and improve the working environment for the receptionists in those establishments.Downloads
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