Passenger rail transport and mobility: user's view about service level and safety

Authors

DOI:

https://doi.org/10.32358/rpd.2020.v6.466

Keywords:

mobility, sustainable, behavior, quality, management, well-being

Abstract

Purpose: presents and categorizes the main problems registered by users of urban trains in the state of Rio de Janeiro, and makes an analysis of episodes of violence, crossing this data with the categories of service levels. Methodology: a documentary to verify recorded and reported occurrences on the temporary discontinuation of the users' dissatisfaction service shown in the complaints made in the years 2018 and 2019. Findings: security news refers to stations that are located in admittedly violent neighborhoods in the northern part of the city of Rio de Janeiro. Shootings paralyze the circulation of trains and affect the level of services offered by the concessionaire, as they cause the non-compliance with the programmed frequency, the increase in travel time, the feeling of insecurity in stations, trains and integrations and, consequently, the loss of service reliability. Research Limitation / implication: The search referred to the period from January 2018 to December 2019, and applying the filters referring to the central theme, 57 valid news items were obtained for categorization and analysis. Originality: contributes to highlight criticisms at the service level and proposes an agenda for studies that contribute to offering safe, comfortable trips, and at acceptable times/costs.

Downloads

Download data is not yet available.

Author Biographies

Andrea Justino Ribeiro Mello, Centro Federal de Educação Tecnológica Celso Suckow da Fonseca

Graduate at Ciências Econômicas from Universidade Federal Rural do Rio de Janeiro (1997) and master's at Production Engineering from Universidade Federal do Rio de Janeiro (2001). Ph.D. in Engenharia de Transportes. Universidade Federal do Rio de Janeiro, UFRJ, Brasil.

Camila de Melo Cardoso de Oliveira, Centro Federal de Educação Tecnológica Celso Suckow da Fonseca

Graduation in Administration at the Federal Rural University of Rio de Janeiro (2018). Student of the Master in Regional Development and Productive Systems at the Federal Center for Technological Education Celso Suckow da Fonseca.

Laryssa Curty da Silva, Centro Federal de Educação Tecnológica Celso Suckow da Fonseca

Graduation at Production Engineering from Federal Center for Technological Education Celso Suckow da Fonseca (2018). Student of the Master in Regional Development and Productive Systems at the Federal Center for Technological Education Celso Suckow da Fonseca.

André da Silva Menezes, Centro Federal de Educação Tecnológica Celso Suckow da Fonseca

graduation at Production Engineering from Federal Center for Technological Education Celso Suckow da Fonseca (2016). Student of the Master in Regional Development and Productive Systems at the Federal Center for Technological Education Celso Suckow da Fonseca.

References

Alerj. (2018). Lei complementar nº 184 de 27 de dezembro de 2018. http://alerjln1.alerj.rj.gov.br/contlei.nsf/a99e317a9cfec383032568620071f5d2/1865e2c565e1e547832583d1005da99f?OpenDocument

Arias, E.D. e Barnes, N. (2017). Crime and plural orders in Rio de Janeiro, Brazil. Current Sociology. Clusters of Order: Society, State and Illegal Markets, 65(3), 448-465. https://doi.org/10.1177/0011392116667165

Azadpeyma, A. e Kashi, E. (2019). Level of Service Analysis for Metro Station with Transit Cooperative Research Program (TCRP) Manual: A Case Study—Shohada Station in Iran. Urban Rail Transit, 5(1), 39-47. https://doi.org/10.1007/s40864-018-0098-0

Beecroft, M. e Pangbourne, K. (2015). Future prospects for personal security in travel by public transport. Transportation Planning and Technology, 38(1), 131-148. https://doi.org/10.1080/03081060.2014.976980

Campos, V. B. G. (2006) Uma Visão da Mobilidade Urbana Sustentável. Revista dos Transportes Públicos, 2, 99-106.

Cavallieri, F. e Vial, A. (2012). Favelas na cidade do Rio de Janeiro: o quadro populacional com base no Censo 2010. Coleção Estudos Cariocas, nº 20120501.

Cervero, R. e Arrington, G. B. (2008). Vehicle trip reduction impacts of transit oriented-housing. Journal of Public Transportation, 11(3), 1-17. https://doi.org/10.5038/2375-0901.11.3.1

Silva, A. N. R., Da Silva Costa, M., e Macedo, M. H. (2008). Multiple views of sustainable urban mobility: The case of Brazil. Transport Policy, 15(6), 350–360. https://doi.org/10.1016/j.tranpol.2008.12.003

Delbosc, A e Currie, G. (2011). The spatial context of transport disadvantage, social exclusion and well-being. Journal of Transport Geography, 19, 1130-1137. https://doi.org/10.1016/j.jtrangeo.2011.04.005

Douwdney, L. (2003). Crianças do Tráfico: um estudo de caso de crianças em violência armada organizada no Rio de Janeiro. Rio de Janeiro: Sete Letras, 211p.

Eboli, L., Fu, Y. e Mazzula, G. (2016). Multilevel Comprehensive Evaluation of the Railway Service Quality. Procedia Engineering, 137, 21–30. https://doi.org/10.1016/j.proeng.2016.01.230

Farrington, J. e Farrington, C. (2005). Rural accessibility, social inclusion and social justice: towards conceptualistaion. Journal of Transport Geography, 13, 1-12. https://doi.org/10.1016/j.jtrangeo.2004.10.002

Friman, M., Lättman, K., e Olsson, L. E. (2020). Public Transport Quality, Safety, and Perceived Accessibility. Sustainability, 12(9), 1-14. https://doi.org/10.3390/su12093563

Hickman, R., Seaborn, C., Headicar, P. e Banister, D. (2010). Planning for sustainable travel: integrating spatial planning and transport. Integrated Transport, 33-54.

IMTT. (2011). Guião Orientador: Acessibilidades, movilidade e transportes nos planos municipais de ordenamento do território. Instituto da Mobilidade e dos Transportes Terrestres.

Jasti, P.C. e Vinakaya Ram, V. (2019). Integrated and Sustainable Benchmarking of Metro Rail System Using Analytic Hierarchy Process and Fuzzy Logic: A Case Study of Mumbai. Urban Rail Transit, 5(3), 155–171. https://doi.org/10.1007/s40864-019-00107-1

Kruger, T. e Landman, K. (2007). Designing a safer journey. 26th Annual Southern African Transport (SATC) Conference and Exhibition, 9-12 July.

Litman, T. (2015). Rail Transit in America: A Comprehensive Evaluation of Benefits. Victoria Transport Policy Institute.

Luan, X., Cheng, L., Song, Y., & Zhao, J. (2020). Better understanding the choice of travel mode by urban residents: New insights from the catchment areas of rail transit stations. Sustainable cities and society, 53, 101968. https://doi.org/10.1016/j.scs.2019.101968

Macário, R. (2010). Competing for level of service in the provision of mobility services: Concepts, processes and measures. Research in Transportation Economics, 29(1), 261–274.

Martens, K. (2016). Transport justice: Designing fair transportation systems [electronic resource]. London: Routledge.

Mello, A. J. R. e Portugal, L. S. (2017). Um procedimento baseado na acessibilidade para a concepção de planos estratégicos de mobilidade urbana: o caso do Brasil. EURE. Revista Latinoamericana de Estudios Urbano Regionales, 43(128), 99-125. https://doi.org/10.1016/j.retrec.2010.07.033

Mello, J. A. V. B., Becker, S. M., & Menezes, A. da S. (2020). Serviço público de transporte por ônibus na cidade de Nova Iguaçu, Rio de Janeiro. Profanações, 7(Ed. esp.), 151-172. https://doi.org/10.24302/prof.v7iEd. esp.2614

Mello, J., Afonso, H., & Mello, A. (2020). TRANSPORT MODES AT BAIXADA FLUMINENSE REGION OF RIO DE JANEIRO. HOLOS, 1, 1-11. https://doi.org/10.15628/holos.2020.6273

Mohammadi, A., Amador-Jimenez, L.e Nasiri, F. (2019). Review of asset management for metro systems: challenges and opportunities. Transport Reviews, 39(3), 309–326. https://doi.org/10.1080/01441647.2018.1470119

Mondragón-Ixtlahuaca, M. M., Cortés-Martínezb, J. C., Delgado-Hernándezc, D. J. (2017). A strategic planning model for the passenger rail implementation process: The case of Mexico. Transport Policy, 55, 29–37. https://doi.org/10.1016/j.tranpol.2017.01.004

Moore, S. (2011). Understanding and managing anti-social behaviour on public transport through value change: The considerate travel campaign. Transport Policy, 18(1), 53–59. https://doi.org/10.1016/j.tranpol.2010.05.008

Mozos-Blanco, M. A., Pozo-Menéndez, E., Arce-Ruiz, R. e Baucells-Aletà, N. (2018). The way to sustainable mobility. A comparative analysis of sustainable mobility plans in Spain. Transport Policy, 72, 45-54. https://doi.org/10.1016/j.tranpol.2018.07.001

Newton, A. D. (2004). Crime on Public Transport: ‘Static’ and ‘Non-Static’ (Moving) Crime Events. Western Criminology, 5(3), 25–42.

Nocera, S., Tonin, S., e Cavallaro, F. (2015). Carbon estimation and urban mobility plans: Opportunities in a context of austerity. Research in Transportation Economics, 51, 71–82. https://doi.org/10.1016/j.retrec.2015.07.009

Palonen, T. e Viri, R. (2019). Benchmarking public transport level-of-service using open data. Transportation Research Procedia, 42, 100–108. https://doi.org/10.1016/j.trpro.2019.12.010

Souza, F. L. C., & Dantas, A. S. (2020). Strategies for the evaluation of electrification projects of public transportation by bus. Revista Produção E Desenvolvimento, 6. https://doi.org/10.32358/rpd.2020.v6.461

Supervia. Quem somos. Disponível em: https://www.supervia.com.br/pt-br/quem-somos. Acesso em: maio de 2020.

Wang, Y., Zhang, Z. e Sun, H., (2018). Assessing Customer Satisfaction of Urban Rail Transit Network in Tianjin Based on Intuitionistic Fuzzy Group Decision Model. Discrete Dynamics in Nature and Society, 2018, 1–11. https://doi.org/10.1155/2018/4205136

Downloads

Published

2020-12-31

How to Cite

Mello, A. J. R., Oliveira, C. de M. C. de, Silva, L. C. da ., & Menezes, A. da S. . (2020). Passenger rail transport and mobility: user’s view about service level and safety. Revista Produção E Desenvolvimento, 6. https://doi.org/10.32358/rpd.2020.v6.466

Issue

Section

Territorial Affairs

Most read articles by the same author(s)