The influence of distributive justice, job satisfaction and affective commitment to organizational citizenship behavior

Keywords: competitiveness, human resource, organizational commitment, performance, personality

Abstract

Purpose: This study aims to determine and analyze distributive justice, job satisfaction, and affective commitment to the Organizational Citizenship Behavior (OCB) of employees at a telecommunication company in Indonesia. Methodology/Approach: The population used was employees at a certain public telecommunication company in Indonesia, amounting to 80 people. The sample used the saturated sample method. The data analysis method used the multiple linear regression analysis. Findings: Results indicate that partially positive distributive justice is not significant to OCB. Job Satisfaction has a positive and significant effect on OCB, and Affective Commitment has a positive and significant impact on OCB. In contrast, simultaneously Distributive Justice, Job Satisfaction, and Affective Commitment have a significant effect on OCB of employees. Research Limitation/implication: This research studied at the branch of the telecommunication company in a province level, therefore the results cannot be generalized to represent the opinions of all employees throughout Indonesia. The variables were limited to distributive justice, satisfaction, and affective commitment. The number of operational variables in this model was relatively limited; in fact, several other variables have not been included. Originality/Value of paper: The research finding gives contribution to the human resources management to enhance the company’s competitiveness through maintaining the OCB.

Downloads

Download data is not yet available.

Author Biographies

Ifta Firdausa Nuzula, Ahmad Dahlan University
Bachelor of Business Administration in Ahmad Dahlan University.  
Ema Nurmaya, Ahmad Dahlan University
Lecturer at FEB Universitas Ahmad Dahlan, Indonesia. Doctor of Business Administration in National University of Malaysia (UKM). Master's degreeHuman Resources Management in Universitas Trisakti. Bachelor's degree Business Administration and Management in Universitas Gadjah Mada (UGM).

References

Allen, N. J., & Meyer, J. P. (1990). The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization. Journal of Occupational Psychology, 63(1), 1-18. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x

Atmaja, H. E., & Ratnawati, S. (2019). Peran Komitmen Afektif dan Organizational Citizenship Behavior terhadap Kinerja Sdm. Jab (Jurnal Akuntansi & Bisnis), 5(01), 308-317.

Aw, S. S. Y., & Ilies, R. (2018). The Role of Empathy on Employees’ Emotional Display Strategies and Subsequent Outcomes. In Academy of Management Proceedings, 1-6. https://doi.org/10.5465/ambpp.2018.143

Awanti, H., Fathoni, A., & Malik, D. (2018). Pengaruh Kepemimpinan Transformasional, Kepuasan Kerja dan Komitmen Organisasi terhadap Organizational Citizenship Behavior (Studi Empiris Pada Karyawan Divisi Marketing PT. Indofood CBP Sukses Makmur (Nutrition & Special Food) Cabang Semarang). Journal of Management, 4(4), 18 – 36.

Bayarcelik, E. B., & Afacan Fındıklı, M. (2016). The Mediating Effect of Job Satisfaction on the Relation between Organizational Justice Perception and Intention to Leave. Procedia Social and Behavioral Sciences, 403-411.Aw, S. S. https://doi.org/10.1016/j.sbspro.2016.11.050

Boles, J., Madupalli, R., Rutherford, B., & Wood, J. A. (2007). The Relationship of Facets of Sales person Job Satisfaction with Affective Organizational Commitment. Journal of Business & Industrial Marketing, 22(5), 311–321. https://doi.org/10.1108/08858620710773440

Brayfield, A. H., & Rothe, H. F. (1951). An index of job satisfaction. Journal of Applied Psychology, 35(5), 307–311. https://doi.org/10.1037/h0055617

Cropanzano, R., Bowen, D. E., & Gilliland, S. W. (2007). The Management of Organizational Justice. Academy Of Management Perspectives, 21(4), 34-48. https://doi.org/10.5465/amp.2007.27895338

Evi, M. S. (2018). Analisis Pengaruh Organizational Justice (Keadilan Organisasi) dan Kepercayaan Organisasi terhadap Organizational Citizenship Behavior (OCB) di Hotel Best Western Premier Solo Baru. Disertasi. Surakarta: Universitas Muhammadiyah Surakarta).

Ferdinand, A. (2013). Metode Penelitian Manajemen Pedoman Penelitian. Semarang: AGF Books.

Han, S. T., Nugroho, A., Kartika, E. W., & Kaihatu, T. S. (2013). Komitmen Afektif dalam Organisasi, Perceived Organizational Support, dan Kepuasan Kerja. Jurnal manajemen dan kewirausahaan, 14(2), 109-117. https://doi.org/10.9744/jmk.14.2.107-115

Haryanto, R., Fathoni, A., & Minarsih, M. M. (2018). Pengaruh Karakteristik Pekerjaan, Employee Engagement dan Motivasi terhadap Komitmen Organisasi dengan Kepuasan Kerja sebagai Intervening pada PT. Eka Farma Di Semarang. Journal of Management, 4(4), 77-86.

Hasibuan, M.S.P. (2012). Manajemen Sumber Daya Manusia. Cetakan ketiga belas. Jakarta: Bumi Aksara.

Irawan, L., & Sudarma, K. (2016). Pengaruh Keadilan Distributif dan Keadilan Prosedural pada Komitmen Afektif melalui Kepuasan Kerja. Management Analysis Journal, 5(2), 1-8.

Ishak, N. A., & Alam, S. S. (2009). The Effects Of Leader-Member Exchange On Organizational Justice And Organizational Citizenship Behavior: Empirical Study. European Journal Of Social Sciences 8, 324-334.

Isnani, I. K., & Widiartanto, W. (2018). Pengaruh Organizational Citizenship Behaviour (OCB) dan Self Efficacy terhadap Kinerja Karyawan Produksi CV Tirta Makmur Ungaran. Jurnal Ilmu Administrasi Bisnis, 7(4), 300-309.

Kurniawan, A. (2015). Pengaruh Komitmen Organisasi terhadap Organizational Citizenship Behavior (OCB) PT X Bandung. Jurnal Manajemen, 15(1), 95-118.

Kusuma, Y. W. (2019). Analisis Pengaruh Distributive Justice, Procedural Justice, dan Interactional Justice terhadap Job satisfaction dan Organizational Citizenship Behavior pada Divisi Produksi dan HRD PT Kievit Indonesia di Salatiga. Agora, 7(1), 18-36.

Lambert, E. G., & Hogan, N. L. (2011). Association between distributive and procedural justice and life satisfaction among correctional staff: Research note. Professional Issues in Criminal Justice, 6(3/4), 31-41.

Lubis, M. S. (2015). Pengaruh Iklim Organisasi dan Komitmen Organisasi terhadap Pembentukan Organizational Citizenship Behavior (OCB) Karyawan dalam rangka Peningkatan Kinerja. Jurnal Apresiasi Ekonomi, 3(2), 75-84.

Luthans, F. (2011), Perilaku Organisasi [Organizational Behavior]. 10th Ed. McGraw-Hill Companies.

Mangkunegara, A. P. (2009). Manajemen Sumber Daya Manusia Perusahaan. Bandung: PT Remaja Rosdakarya.

Mardiyanti, I., & Suharnomo, S. (2017). Analisis Pengaruh Distributive Justice dan Procedural Justice terhadap Organizational Citizenship Behavior dengan Ethical Behavior sebagai Variabel Mediasi dan Organizational Culture sebagai Variabel Moderasi. Diponegoro Journal of Management, 6(2), 58-72.

Mowday, R. T., Porter, L. W., & Steers, R. M. (1982). The measurement of organizational commitment. Journal of vocational behavior, 14(2), 224-247.

Mustikasari, I. N., & Rahardjo, M. (2015). Analisis Pengaruh Keadilan Organisasi, Kepuasan Kerja, dan Komitmen Organisasi terhadap Organizational Citizenship Behavior (Studi pada Karyawan PT PLN Persero Distribusi Jawa Tengah dan DIY). Disertasi. Semarang: Universitas Diponegoro.

Nandedkar, A., & Brown, R. S. (2017). Should I leave or not? The role of LMX and Organizational Climate in Organizational Citizenship Behavior and Turnover Relationship. Journal of Organizational Psychology, 17(4), 51-66.

Niehoff, B. P., & Moorman, R. H. (1993). Justice as a Mediator of the Relationship between Methods of Monitoring and Organizational Citizenship Behavior. Academy of Management journal, 36(3), 527-556.

Nurhayati, S. (2014). Pengaruh Dukungan Organisasi Dan Komitmen Afektif Terhadap Ocb Guru SMP Negeri Di Kecamatan Cakung Jakarta Timur. Jurnal Manajemen Pendidikan, 5(2), 977-986.

Osman, A., Othman, Y. H., Rana, S. S., Solaiman, M., & Lal, B. (2015). The Influence of Job Satisfaction, Job Motivation & Perceived Organizational Support towards Organizational Citizenship Behavior (OCB): A Perspective of American-Based Organization in Kulim, Malaysia. Asian Social Science, 11(21), 174-181. https://doi.org/10.5539/ass.v11n21p174

Osman, O. H., Sarip, A., & Arif, L. S. M. (2017). What Role Does Continuance Commitment Play in The Relationship Between Affective Commitment and Organizational Citizenship Behaviour? Case Study Somali Telecommunication Industry Players. Sains Humanika, 9(1-3), 7-12. https://doi.org/10.11113/sh.v9n1-3.1133

Perwisari, A. S., & Dewi, M. S. (2018). Pengaruh Kepemimpinan Transformasional dan Kepuasan Kerja terhadap Organizational Citizenship Behavior (OCB). Jurnal Wawasan Manajemen, 5(2), 189-200.

Prameswari, K. S., & Suwandana, G. M. (2017). Pengaruh Keadilan Organisasional, Komitmen Organisasional, dan Kepuasan Kerja terhadap Organizational Citizenship Behavior. Jurnal Manajemen dan Kewirausahaan, 11(1), 31-37.

Purba, D. E., & Seniati, A. N. L. (2010). Pengaruh Kepribadian dan komitmen organisasi terhadap Organizational Citizenzhip Behavior. Hubs-Asia, 10(1), 105-111.

Purpa, T. S. P., & Sudharma, I. N. (2015). Pengaruh Kepemimpinan Transformasional, Kepuasan Kerja, dan Komitmen Organisasional terhadap Organizational Citizenship Behavior pada Warung Mina Peguyangan. E-Jurnal Manajemen, 4(3), 189-199.

Rasyid, A. A., & Indarti, S. (2017). Pengaruh Komitmen Organisasional dan Kompensasi terhadap Turn Over Intention dengan Kepuasan Kerja sebagai Variabel Intervening pada PT. Persada Lines Pekanbaru. Jurnal Tepak Manajemen Bisnis, 9(3), 36-53.

Rifai, H. A. (2005). A Test of the Relationships among Perceptions of Justice, Job satisfaction, Affective Commitment and Organizational Citizenship Behavior. Gadjah Mada International Journal of Business, 7(2), 131-154.

Rimbawan, G. (2019). Pengaruh Komitmen Organisasi dan Kepuasan Kerja terhadap Organizational Citizenship Behavior. Jurnal Riset Manajemen dan Bisnis (JRMB) Fakultas Ekonomi UNIAT, 4(1), 119 -126.

Robbins, S. P. (2008) Perilaku organisasi, Organizational behavior, Edisi ke 12. Jakarta: Selemba Empat.

Robbins, S. P., & Judge, T. A. (2015). Perilaku Organisasi (Organisasi Behavior) Edisi 16. Jakarta: Salemba Empat.

Saraswati, V. A., & Sulistiyo, S. D. (2017). The Influence of Job Satisfaction and Organizational Commitmen to the Organizational Citizenship Behavior in PT. Haier Sales Indonesia Bandung Branch. Journal of Engineering and Applied Sciences, 12(2), 439-446.

Siregar, B. G. (2018). Organizational Citizenship Behavior dan Kinerja Akademis Mahasiswa. Fitrah: Jurnal Kajian Ilmu-ilmu Keislaman, 4(1), 29-42.

Sugiyono, D. (2009). Metode penelitian bisnis. Bandung: Pusat Bahasa Depdiknas.

Susilo, P. J., Minarsih, M. M., & Warso, M. M. (2016). Pengaruh Komitmen Afektif, Komitmen Berkelanjutan dan Komitmen Normatif terhadap Organizational Citicenship Behavior pada Karyawan Spbu 44.502. 12 Semarang. Journal of Management, 2(2), 1-8.

Titisari, P. (2014). Peranan Organizational Citizenship Behavior (OCB) dalam Meningkatkan Kinerja karyawan. Jakarta: Penerbit Mitra Wacana Media.

Wibowo, H. A. (2015). Pengaruh Kepuasan Kerja dan Komitmen Organisasi terhadap Organizational Citizenship Behavior Karyawan BPAD DIY. Skripsi. Yogyakarta: Universitas Negri Yogyakarta.

Yunita, N. K. L., & Putra, M. S. (2015). Pengaruh Keadilan Organisasi dan Lingkungan Kerja terhadap Turnover Intention. E-Jurnal Manajemen, 4(5), 166-185.

Published
2020-10-07
How to Cite
Firdausa Nuzula, I., & Nurmaya, E. (2020). The influence of distributive justice, job satisfaction and affective commitment to organizational citizenship behavior . Revista Produção E Desenvolvimento, 6. https://doi.org/10.32358/rpd.2020.v6.464
Section
Markets and Production Management