IMPLEMENTATION OF AN EFQM MODEL IN A HIGHER EDUCATION INSTITUTION IN PORTUGAL
DOI:
https://doi.org/10.32358/rpd.2019.v5.365Keywords:
TQM, excellence, high education, self-assessment, continuous improving, EFQMAbstract
In an increasingly competitive sector, such as education, higher education institutions depend more and more on the quality of services provided, given that the success achieved through quality management does not depend only on the recognition of their users, but increasingly, the attractiveness of financing, ensuring the present and future sustainability of the organization. It is not enough just to meet the "minimum quality requirements", but rather to exceed the expectations created, which creates difficulties, given the very organizational nature of the HEI. In view of the challenge created, HEIs tend to incorporate Internal Quality Assurance Systems (IQAS) into their strategy with a view to continuous improvement of their performance. Using the methodology of the case study, the present work intends to analyze the applicability of a IQAS in the organizational performance of an HEI, based on the model of the European Foundation for Quality Management (EFQM), and implemented in a School of Engineering in Portugal. We try to contribute with a critical analysis to the viability of the application of the model under study, highlighting in the end some identified advantages, as well as some difficulties found, that can be overcome from a set of measures suggested here.Downloads
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