The financial impact of quality audits in portuguese companies

Authors

  • Isabel Cristina Passos Batista Instituto Politécnico do Cávado e do Ave – Campus do IPCA, Barcelos.
  • Manuel Gilberto Freitas dos Santos Instituto Politécnico do Cávado e do Ave https://orcid.org/0000-0001-9268-3272

DOI:

https://doi.org/10.32358/rpd.2015.v1.112

Keywords:

Quality audits, Financial impact, Continuous improvement, ISO 9001.

Abstract

This paper discusses the main theme the financial implications that Portuguese companies with the implementation and subsequent certification of the Quality System and respective Quality Audits. The literature review shows that companies do not publish financial results on the subject in question, making it necessary to acquire information through a questionnaire. About 126 questionnaires were sent. Our sample is however 32 validados.Pode to complete questionnaires that the top 5 overall benefits or indirect financial benefits for Portuguese companies were, respectively: improving internal organization; improving the company's image; increasing customer satisfaction; continuous improvement in customer service; improving competitive position. In terms of direct financial benefits the 3 main benefits obtained by the companies were: turnover increase; Performance (cost reduction); Increased business productivity. So it is expected to contribute to the knowledge of the impact, notably financial of Quality Management Systems and respective audits in Portuguese companies.

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Author Biography

Manuel Gilberto Freitas dos Santos, Instituto Politécnico do Cávado e do Ave

Departamento de Tecnologias - IPCA - Portugal

References

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Published

2015-12-31

How to Cite

Batista, I. C. P., & Santos, M. G. F. dos. (2015). The financial impact of quality audits in portuguese companies. Revista Produção E Desenvolvimento, 1(3), 90–102. https://doi.org/10.32358/rpd.2015.v1.112

Issue

Vol. 1 No. 3 (2015): SEPTEMBER-DECEMBER

Section

Management Affairs

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