Revista Produção e Desenvolvimento Revista Produção e Desenvolvimento Centro Federal de Educação Tecnológica Celso Suckow da Fonseca en-US Revista Produção e Desenvolvimento 2446-9580 <p><span id="result_box" lang="en"><span title="Todo o conteúdo do periódico é licenciado sob uma Licença Creative Commons BY - Atribuição 3.0 Não Adaptada (CC BY 3.0).">All content on this work is licensed under a Creative Commons BY Attribution 4.0 Unported license. </span><span title="Os artigos são de uso gratuito, com atribuições próprias, em aplicações educacionais e não-comerciais. ">The articles are free to use, with their CC BY attributions of license.<br><br></span><span title="A revista não se responsabiliza pelas opiniões, ideias e conceitos emitidos nos textos, por serem de inteira responsabilidade de seu(s) autor(es).">The journal is not responsible for the opinions, ideas and concepts emitted in the texts, as they are the sole responsibility of its author (s). </span><span title="publicação científica. "><br title="Os artigos aqui publicados são de responsabilidade exclusiva do(s) autor(es), observando a Lei de Direito Autoral n 9.610, de 19 de fevereiro de 1998. Salientamos que cabe ao periódico apenas a responsabilidade da avaliação dos artigos, sendo um veículo de"><br></span><span title="O editor possui o direito de rejeitar os artigos que no processo de avaliação tenham sido detectados indícios de plágio.">The publisher has the right to reject articles that in the evaluation process have been detected signs of plagiarism. </span><span title="Os artigos que tenham sido detectados indícios de plágio posteriormente à publicação, serão excluídos da edição.">The articles that have been detected indications of plagiarism after the publication, will be excluded from the edition. </span><span title="E a indicação do problema será informada no lugar do texto, mantendo-se a mesma quantidade de paginas. ">And the indication of the problem will be informed in the place of the text, keeping the same amount of pages.<br><br></span><span title="Tais Diretrizes estão disponíveis no seguinte endereço:"><span id="result_box" lang="en"><span title="Este periódico adota os principios de conduta éticas de qualidade internacional Committee on Publication Ethics (COPE), bem como os parâmetros de Integridade na Atividade Científica indicadas pelo Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq).">This journal adopts the principles of ethical conduct of international quality Committee on Publication Ethics (COPE), as well as the parameters of Integrity in the Scientific Activity indicated by the National Council of Scientific and Technological Development (CNPq). </span><span title="Tais Diretrizes estão disponíveis no seguinte endereço:">These Guidelines are available at the following address:</span></span></span></span></p> IMPLEMENTATION OF AN EFQM MODEL IN A HIGHER EDUCATION INSTITUTION IN PORTUGAL <p>In an increasingly competitive sector, such as education, higher education institutions depend more and more on the quality of services provided, given that the success achieved through quality management does not depend only on the recognition of their users, but increasingly, the attractiveness of financing, ensuring the present and future sustainability of the organization. In this way, it is not enough just to meet the "minimum quality requirements", but rather to exceed the expectations created, which creates difficulties, given the very organizational nature of the HEI. In view of the challenge created, HEIs tend to incorporate Internal Quality Assurance Systems (IQAS) into their strategy with a view to continuous improvement of their performance. Using the methodology of the case study, the present work intends to analyze the applicability of a IQAS in the organizational performance of an HEI, based on the model of the European Foundation for Quality Management (EFQM), and implemented in a School of Engineering in Portugal. We try to contribute with a critical analysis to the viability of the application of the model under study, highlighting in the end some identified advantages, as well as some difficulties found, that can be overcome from a set of measures suggested here.</p> Ricardo Simões Santos Antonio Costa Abreu Copyright (c) 2019 Revista Produção e Desenvolvimento 2019-02-22 2019-02-22 5 10.32358/rpd.2019.v5.365 BIBLIOMETRIC ANALYSIS OF THE ANPROTEC CONFERENCE ANNALS The paper aims to analyze the characteristics of the publications of the annals of the conferences of the National Association of Entities Promoting Innovative Enterprises (Anprotec). We analyzed 201 papers published in the annals of Anprotec from 2013 to 2016, considering the intellectual distribution of researchers and other actors involved, their productivity and links with institutions, including the development of positive points and improvement of results. It was registered the presence of 147 institutions, 516 authors, and 24 thematic ones in the production and publication of the papers that constituted the sample searched. This study revealed the presence of different institutions, private and public organizations, characterizing the dissemination of the thematic in the productive spheres, academia, and government. Publications spread in geographic regions in Brazil, with a higher concentration in the Southeast, South, followed by the Northeast and Central-West. The most discussed themes were: entrepreneurship, incubators, innovation, innovation habitats, technological and multidisciplinary parks. In the years 2015 and 2016, the presence of emerging themes was registered, involving planning and management. Regarding the research findings, the emphasis is on the importance of innovation habitats to promote the entrepreneurial development of different regions. Leani Lauermann Koch Claudio Alcides Jacoski Odilon Luiz Poli Bruna Furlanetto Giana de Vargas Mores Copyright (c) 2019 Revista Produção e Desenvolvimento 2019-04-09 2019-04-09 5 10.32358/rpd.2019.v5.375 TOURISM, HOTEL MANAGEMENT AND SOCIO-ECONOMIC DEVELOPMENT IN THE DEVELOPING WORLD: COUNTY OF INHAMBANE, MOZAMBIQUE <p>This article aims to analyze the hotel units’ operational practices in Inhambane, assesses their socio-economic impacts into the local community and proposes hotel operations qualitative measures to promote sustainable socio-economic development. Follow the Quivy and Campenhoudt methodological model for social sciences and has the hotel units and their workers as objects of study. Presents the following dimensions: hotel operations multiplier effect, the employability quality generated by them, their contribution to the welfare infrastructures and their environmental policies. Remarks that the implemented hotel development model is based on a neoliberal matrix, mostly in result of foreign or multinational investments, not guaranteeing a significant multiplier effect in the local economy, its job offer quality is often precarious, unable to have a significant contribution to the local "welfare" infrastructures improvement and sometimes producing undesirable environmental costs. Concludes that it is pressing to rethink the whole model of tourism development in Inhambane, retaining in its territory the economic benefits of the touristic activities and transforming the local community in its main beneficiary.</p> Orlando Miguel Pestana Alcobia Copyright (c) 2019 Revista Produção e Desenvolvimento 2019-03-01 2019-03-01 5 10.32358/rpd.2019.v5.364 KEY FACTORS IN THE IMPLEMENTATION OF ENERGY POLICIES IN ITALY <p class="resumo">Currently, the implementation of energy efficiency strategies (EES) and renewable energy sources (RES) is inside of the political agenda of many countries. However, the concrete progress in the effective implementation of these policies is still very different. On the one hand, there are specific cases of countries where the aforementioned technologies have been inserted effectively into their socio-technical regimes and the transition is ongoing. On the other hand, the vast majority of countries has not yet begun to face this process and, therefore, will have to face challenges and difficulties. In this regard, this paper presents an analysis of the energy transition that is developing steadily in the Italian residential sector from the mid-2000s (2006-2016). This analysis made it possible to identify, systematize and extract key factors from the case study; from which it is possible to discuss and generate inputs for other cases of study that intend to implement state policies for energy improvement.</p> Pedro Joaquín Chévez Emilia Ruggeri Irene Martini Carlos Discoli Copyright (c) 2019 Revista Produção e Desenvolvimento 2019-06-11 2019-06-11 5 10.32358/rpd.2019.v5.384 CROSS-FUNCTIONAL INTEGRATION IN PRODUCT DEVELOPMENT PROCESSES IN THE ERA OF INDUSTRY 4.0 <p class="resumo">Industry 4.0 covers the use of technologies such as: internet of things, cloud computing, machine-to-machine integration, communication, 3D printing and big data. In this context, cross-functional integration is essential for the product development. The objective of this paper is to characterize the literature on cross-functional integration in product development processes in the context of the technologies of Industry 4.0. A systematic literature review was carried out to analyze the literature on this topic. There is a growing trend of publications mentioning cross-functional integration in product development, in the studied context. The mainstream of cross-functional integration research focuses on cooperation between people, in the sense of integrating structures of function and power. However, in the context of Industry 4.0, there is a shift in this emphasis on people. People continue to be oriented to cooperate with each other to obtain joint results at the firm level. However, this cooperation is more related to the development of skills to deal with cyber-physical processes and with the knowledge produced by machines and information systems. This kind of interaction ability between human, machine and system, can generate a new way to study cross-functional integration.</p> Márcio Lopes Pimenta Copyright (c) 2019 Revista Produção e Desenvolvimento 2019-01-02 2019-01-02 5 10.32358/rpd.2019.v5.350 ORGANIZATIONAL CULTURE AND QUALITY PRACTICES TQM / SIX SIGMA: A STUDY IN MANIPULATION PHARMACIES <p class="resumo">This paper presents a strategic analysis of the importance of the relationship between organizational culture and the implementation of quality management programs, such as Total Quality Management (TQM) and Six Sigma. Therefore, an exploratory-descriptive and correlational study was carried out in a sample composed by forty compounding pharmacies in the state of Rio Grande do Norte. The data collection identified characteristics of the companies and the level of use of quality practices, which were in turn identified in the literature. In order to evaluate the organizational culture, it was used the Competitive Values Model, considered an instrument of high academic and professional value. The results reveal the different effects of the types of culture in the adoption of quality practices and suggest that Clan and Innovative Cultures are the ones that best represent the cultural profile of pharmacies and are also more positively associated to the quality practices that the Market Cultures and Hierarchical. Understanding the advantages of each type of culture should help managers to effectively achieve the implementation of a quality management program from a holistic view of quality and culture management.</p> Dmitryev Cyreneu Silva Marcel Lima Ribeiro Dantas Diego Phelipe Oliveira Godeiro Copyright (c) 2019 Revista Produção e Desenvolvimento 2019-01-04 2019-01-04 5 10.32358/rpd.2019.v5.348 ANALYSIS OF THE SOYBEAN VALUE CHAIN IN THE STATE OF TOCANTINS, BRAZIL <p class="resumo">This paper aims to analyze the soybean value chain characteristics in the state of Tocantins, Brazil. The Economic Base Theory was the theoretical input, and the Global Value Chain was the methodology used. The main findings suggest that soybean is the main culture in the agribusiness of Tocantins and its production is for the global marketplace; there is no value aggregation. It was observed that a large share of public funding goes for the business agriculture, and these characteristics aren’t in accordance to the family-based agriculture standard. It is appropriate to add value to the product and to use the North-South Railway in a rational way, thus, providing competitiveness to the chain.</p> Erisvaldo Oliveira Alves Nilton Marques de Oliveira Copyright (c) 2019 Revista Produção e Desenvolvimento 2019-01-05 2019-01-05 5 10.32358/rpd.2019.v5.358 ASSESSMENT OF MATURITY LEVEL: A STUDY OF QHSE CULTURE The aim of this paper is to present a model that quantifies the level of QHSE culture maturity in a segment of the oil and gas industry, with recommendations to increase the level of QHSE awareness. The theoretical reference is based on the understanding of the premises about safety culture and its aspects, while the methodological approach of this article is based on an exploratory study supported by a research with QHSE specialists in the segment. After analyzing the results and discussions, it was verified that the safety maturity level is high but needs some improvement points. Results showed that the presented evaluation method can be effective to evaluate the current state of the safety maturity, however, it is necessary to follow some basic prerequisites for its implementation. Angelo Guido Soares Orlando Gilson Brito Alves Lima Chrystyane Gerth Silveira Abreu Copyright (c) 2019 Revista Produção e Desenvolvimento 2019-01-18 2019-01-18 5 10.32358/rpd.2019.v5.357