TY - JOUR AU - Rocha, André Luiz Sena da AU - Oliveira, Marcelo Barbosa de PY - 2019/12/03 Y2 - 2024/03/28 TI - STATISTICAL QUALITY CONTROL IN A SUPERMARKET CHAIN OF RIO GRANDE DO NORTE, BRAZIL JF - Revista Produção e Desenvolvimento JA - Rev. Prod. Desenvolv. VL - 5 IS - 0 SE - Management Affairs DO - 10.32358/rpd.2019.v5.381 UR - https://revistas.cefet-rj.br/index.php/producaoedesenvolvimento/article/view/381 SP - AB - <p><strong>Purpose:</strong> This article aims to analyze the level of losses due to damage in a supermarket chain to understand the reason for these occurrences. <strong>Methodology/Approach: </strong>From data collected in May 2018, a survey of the most critical departments and items with the highest percentage of losses was performed and statistical control was applied from the p graph. A case study in the capital of Rio Grande do Norte. <strong>Findings: </strong>It was found that 84.6% of losses were concentrated in the meat, dairy, beverages, eggs and grocery departments. It was also found that the fraction non-conforming of losses is out of statistical control, which led to the interruption of monitoring. <strong>Research Limitation/implication: </strong>The data provided by the company, as the reason for each breakdown of the items was not informed. Thus, without this information, quality control was interrupted. <strong>Originality/Value of paper: </strong>This work lies in the gap of the Brazilian literature on the application of statistical quality control in losses by damaged products in a supermarket chain, since there are numerous studies that analyzed losses in supermarkets in Brazil. None of them performed damage monitoring, using the control chart p.</p> ER -